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Thread: Pastel assistance required

  1. #1
    New Member
    Join Date
    Dec 2018
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    Pastel assistance required

    Good day forum members, thank you for accepting me to the forum.

    I own and manage a retail store that uses Pastel Express and Pastel POS. I had to recently replace the hard disk on my laptop with a SSD and all went well with all most all the software, EXCEPT Pastel.

    The version of Pastel Express on the POS server is V18.2.1 and the version I have on my laptop is Express V18.

    Can some one please guide me how to get going on my laptop again?

  2. #2
    Diamond Member Neville Bailey's Avatar
    Join Date
    Nov 2010
    Westville, Durban
    Thanked 442 Times in 388 Posts
    Firstly, you need to install the correct version of Pervasive, as well as the correct build of Xpress V18 onto your laptop. Refer to the Help...About screen in Pastel on the server for details.

    Secondly, you need to map a drive from your laptop to the Xpress18 folder on the server.

    Finally, you need to register Xpress on your laptop, as a Workstation, by browsing to the Custom/Registration folder on the mapped drive.

    If you need any further assistance, please email me directly and we can take it from there.
    Neville Bailey - Sage Pastel Accounting Consultant
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

  3. #3
    Silver Member
    Join Date
    Sep 2012
    Louis Trichardt
    Thanked 43 Times in 39 Posts

    Not sure if your problem has been resolved, but have you tried Sage Accounting online along with humble till? Simple to use, and your backups are done in the cloud, so you can login anywhere, no issues when a harddrive crashes.

    Let me know if you managed.

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