Results 1 to 3 of 3

Thread: Pastel Password window does not appear on 1 of the companies help!!!!!

  1. #1
    Junior Member
    Join Date
    Jan 2013
    Location
    polokwane
    Posts
    21
    Thanks
    1
    Thanked 0 Times in 0 Posts

    Pastel Password window does not appear on 1 of the companies help!!!!!

    HI Guys

    We have 17.1.5 build pastel

    Since Wednesday we cant excess 1 of the companies

    When we open it the password window does not come up


    We have tried calling technical support and emailing them but no word yet


    I did the restart on pervasive at the server but still no luck

    can eny1 help here?

    Regards

  2. #2
    Diamond Member Neville Bailey's Avatar
    Join Date
    Nov 2010
    Location
    Westville, Durban
    Posts
    2,651
    Thanks
    44
    Thanked 440 Times in 386 Posts
    What size monitor are you using?

    The reason I ask is that I once encountered the same issue with one of my clients, who was using one of those notebook laptops with a tiny monitor, and the password window was hidden behind the taskbar at the bottom of the screen. I changed the settings for the taskbar to auto-hide and then I could access the password window.

    If the above is not the same for you, then send me a PM and we can arrange a TeamViewer session.
    Neville Bailey - Sage Pastel Accounting Consultant
    Phone: 031 521 0080 or 087 095 7895
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

  3. #3
    Junior Member
    Join Date
    Jan 2013
    Location
    polokwane
    Posts
    21
    Thanks
    1
    Thanked 0 Times in 0 Posts
    HI Nevelle

    Thanks for the reply

    No it is not the case

    I use a dell laptop and college a 20inch or 19inch monitor.

    Both of us cant excess this company

    We have like 4 or 5 companies we work on

    This is the only 1 giving us this problem.

    We using partner with a server.

    So i even tried it on my other home workstation which is an indipendant workstation not using a server but still same problem.

    Lets see Monday if Sage does not help maybe you can?


    Regards

Similar Threads

  1. [Question] PASTEL PARTNER - RESET OF SUPERVISOR PASSWORD
    By Patsy in forum Accounting Forum
    Replies: 11
    Last Post: 18-Mar-19, 11:21 PM
  2. Pastel pdf password
    By Andromeda in forum Accounting Forum
    Replies: 0
    Last Post: 02-Oct-17, 01:06 PM
  3. PASTEL XPRESS - OPEN COMPANY WINDOW SHOWS 2 COMPANIES
    By Coolblue in forum Accounting Forum
    Replies: 5
    Last Post: 19-Jul-16, 08:20 AM
  4. Pastel password
    By mike@rht.co.za in forum Accounting Forum
    Replies: 0
    Last Post: 29-Aug-15, 01:17 PM
  5. [Question] Pastel Xpress 14 password reset?
    By Genesistt in forum Accounting Forum
    Replies: 1
    Last Post: 10-Jul-15, 06:47 AM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •