First check that you are running the TB with the "Include Opening Balances" checkbox ticked. Check your age analysis - make sure "Balance Range" is both, you are running your "Customer Sequence" by code, your Terms are ""first Ageing Period Onwards" and that you have no values in the "Minimum Account Balance". If the Age analysis now agrees to the TB, it was once of those options. If you are still out, File...Data Integrity...Next...Verify the data only...Process. If there are any integrity issues, they will show up there. Either the data will need to go to Pastel for repair, or a consultant will have to perform a data fix.

I can assist with the datafix, should it be required.