Quickbooks Journey

[AmithS]

Hi Dave,

Shared hosting managed via cPanel

SMTP authentication I am referring to is e.g. how in outlook you have a toggle for my server requires authentication... Not sure if putting in your email account user name and password is considered as authentication or you have to activate it specifically in the software sending emails (QBs) like how you would toggle it on in outlook... If it makes sense...

[Dave A]

SMTP authentication I am referring to is e.g. how in outlook you have a toggle for my server requires authentication... Not sure if putting in your email account user name and password is considered as authentication or you have to activate it specifically in the software sending emails (QBs) like how you would toggle it on in outlook... If it makes sense...

Quickbooks will use your default email client (such as Outlook) to send emails (check your sent items folder). If Quickbooks is sending email via Outlook and your Outlook settings are correct, you're good to go on your client side.

The real issue is with your email service provider. In shared hosting, some of the critical elements are set by your hosting service provider - such as requiring authentication to access the SMTP service. This shouldn't be a setting you can get to in shared hosting cPanel.

What you can do to improve email deliverability on shared hosting with cPanel is under Email Authentication, make sure DKIM and SPF are enabled, and your SPF record is set correctly (I think cPanel pretty much takes care of the details automatically nowadays).

3. Advised to unblack list IP from Spamhaus PBL. Any experience on this?

Removing a blacklisting for an IP address can only be done by the host of the IP address. On shared hosting, if you receive a report that the sending IP has been blacklisted, you'll have to pass this on to your hosting service provider to resolve.

[AmithS]

Hi Dave, my emails are sent directly from Quickbooks, its not integrated with Outlook. So basically all the smtp info you would input into Outlook is input directly into Quickbooks bar the toggle to activate smtp authentication required like in outlook. (not sure if it can be done or is necessary as its not a feature in Qbs)

I didn't think about the DKIM & SPF - The records were actually not set correctly/invalid. They setup and valid now. Will try sending some emails through QBs again in the week and see how it goes.

[AmithS]

If im not mistaken, before all you had to do was add an entry to allow another server to send emails on your behalf.

Now I see you need to add the key to the remote server... to allow sending...