Results 1 to 2 of 2

Thread: Pastel 18 - Customer and supplier Masterfile Balances are different

  1. #1
    New Member
    Join Date
    Oct 2018
    Location
    East London
    Posts
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Pastel 18 - Customer and supplier Masterfile Balances are different

    Hi there,

    I was wondering if anybody can please help me with an issue on Pastel 18.

    One of our companies has a customer which mysteriously disappeared this morning. So I ran a data integrity check and it notified me of this missing debtor. The check also said I must recreate the debtor and run the Data Integrity check again, which i did.

    However, now if i run an Age Analysis, it does not appear on the Age Analysis and if i run the detailed ledger, the transactions come up fine but it has a "Masterfile balance 0.00" and is not pulling through the opening balance from the prior year.

    Moreover, the Data Integrity check also found some suppliers with a similar issue, so I checked the Age Analysis balance against my Trial balance Customer and supplier control account and it is different to the Age Analysis. The trial balance balances out perfectly so I would like to think that my TB is correct.

    Can anyone help me to fix these issues and have a 100% working database? I have tried googling but to no avail.

    Thanks in advance.

    Ross Richter

  2. #2
    Diamond Member Neville Bailey's Avatar
    Join Date
    Nov 2010
    Location
    Westville, Durban
    Posts
    2,649
    Thanks
    44
    Thanked 439 Times in 385 Posts
    Hi Ross,

    You have data corruption in your database, which I can fix for you.

    Please send me an email (refer to my signature below) and we can make arrangements.
    Neville Bailey - Sage Pastel Accounting Consultant
    Phone: 031 521 0080 or 087 095 7895
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

Similar Threads

  1. [Question] Pastel Customer Invoice as a supplier
    By GerardS in forum Accounting Forum
    Replies: 0
    Last Post: 16-Jul-17, 02:14 PM
  2. PASTEL - capturing customer and supplier take-on details
    By Christos in forum Accounting Forum
    Replies: 2
    Last Post: 10-Mar-16, 07:31 AM
  3. Replies: 2
    Last Post: 09-Oct-15, 07:51 AM
  4. [Question] Pastel Partner: Printing customer/ supplier invoice on paper or pdf
    By VKus in forum Accounting Forum
    Replies: 3
    Last Post: 05-Mar-13, 05:48 PM
  5. [Question] Help Re: Pastel Customer Statements & incorrect opening balances.
    By Vinruby in forum Accounting Forum
    Replies: 3
    Last Post: 03-Aug-11, 11:28 AM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •