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Thread: Pastel Problems

  1. #1
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    Pastel Problems

    Good day

    I am using pastel express V 14 and I have a problem with one of my customer's account. The customer was owing an amount of R 16826.40.(which includes the following amount R 7170.60,R 8002.80 and R 1653.00). I went to the receipts side on the cash book and enter the full amount that was paid and matched all the amounts and updated. But when I looked at the statement the amount for R 7170.60 and R 8002.80 was debited which is correct but the amount of R 1653.00 still shows on the debit side as outstanding and an amount of R 15173.40 shows as a payment but on the debit side which is wrong. Now on the statement on 30 days for the customer the amount shows R 16 826.40 which is wrong it must be zero. When I do an age analysis the amount of R 16826.40 shows on 60 days and
    a -R 16826.40 in the current which are also not correct.

    Please can someone assist me with this problem as for I don't want to mess up the customers account!

    Thank you

    Willa

  2. #2
    Diamond Member Neville Bailey's Avatar
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    Hi Willa,

    It sounds as though you have some data corruption in the Open Item transactions for that customer.

    I can fix the corruption with my database editor, using TeamViewer.

    If you would like me to assist, please send me an email and we can discuss it further.
    Neville Bailey - Sage Pastel Accounting Consultant
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

  3. #3
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    Hi, Neville

    Thank you for your assistance I will email you.

    Willa

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