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Thread: Pastel Partner V18 - Error

  1. #1
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    Pastel Partner V18 - Error

    Hi, I am working on Pastel Partner V18 on the server PC. When I go into the process invoice screen and try to select an item from the inventory screen to add to the invoice. I get an error when Pastel tries to open the inventory screen, and then it freezes. Please see the attached screenshots of the errors received.

    I have the correct version of the Microsoft.net framework, the latest version of Partner V18 installed.

    I tested on the workstations with the same credentials and it worked.


    The computers where only upgraded to V18 on Tuesday afternoon.
    No windows updates where done.

    The server is running windows 7.

    Please help. Is there anything else I can check or do? I have tried repairing and even reinstalling Pastel V18. No luck. Thanks.
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  2. #2
    Diamond Member Neville Bailey's Avatar
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    I can't be sure if this will solve the problem, but it's worth a try.

    On the server, close Pastel and then go to Start...All Programs...Sage Pastel...Partner V18 and run the Components Utility.
    Neville Bailey - Sage Pastel Accounting Consultant
    neville@accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Thanks I will try that.

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    am working on Pastel V12 and when i extract my trial balance the message below appear.Click image for larger version. 

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    Hi everybody, anyone to reply for this question???

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    Site Caretaker Dave A's Avatar
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    Seems you need to run the data integrity assistant. If that doesn't solve the problem, I've always understood you'll need to contact a Pastel Consultant for assistance. However, I did a little digging around and came across this instruction sheet on using the Sage Pastel data rebuild utility. Perhaps that may help?

    If you're going to try to crack it yourself, make sure you back up first!!

    (Please note - I do not use Pastel - just trying to give some pointers as it seems the local Pastel experts may have already started their long weekend).

  7. #7
    Diamond Member Mike C's Avatar
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    Hi Aymard - have you tried running the Data Integrity? Under the File menu - Data Integrity - check "data integrity only" and see what it reports.
    People will forget what you said, people will forget what you did, but people will never forget how you made them feel. - Maya Angelou

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    Hi I'm new to pastel and a student,which is the correct way of correcting an undercharged Tax invoice that has already been sent and updated ?

  9. #9
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    Is it just a price adjustment? If so, you can do a Debit note, select GL account Sales and add the difference to the debit note.
    If stock is involved and the quantities are incorrect, you will need to pass a credit note and re-invoice.

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