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Thread: Incorrect statement balances and duplicated invoice line items

  1. 21-Nov-17, 09:23 AM #1
    sitgor
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    Incorrect statement balances and duplicated invoice line items

    I have Pastel Partner installation that I have noticed of late some of the balances are wrong. When I drill down on the statement invoices I have noticed that some of the invoices have duplicate line items. If I check against the hard copy invoices they are different from the system copy. Its not happening to all customers or invoices . How can i fix this. Its a small network of 6 workstations with at most 4 concurrent users running Pastel Partner 12.1.4

    Any help will be greatly appreciated.
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  2. 23-Nov-17, 09:52 AM #2
    lushern1309
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    Hi, there may be duplicate entries in your History Lines Table of your database, this will require a datafix
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  3. 23-Nov-17, 09:55 AM #3
    lushern1309
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    Run a Data Integrity Test on your database, go to file>data integrity if it picks up any errors then you will require a data fix
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