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Thread: Pastel Express 11 Won't Open After Windows 10 Creator Update

  1. #1
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    Pastel Express 11 Won't Open After Windows 10 Creator Update

    Hi Everyone
    After many attempts, Windows 10 Creator loaded itself as a Windows Update this weekend. This morning I am unable to open Pastel. I get a blank window where the company should be with an error message, and also a message showing that there was no default printer, which I have already sorted out.
    Please help, as we cannot afford to pay someone to fix this.
    Thank You in advance.

    Click image for larger version. 

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  2. #2
    Diamond Member Neville Bailey's Avatar
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    Try the following:

    Click on Manage, then click on Manage Server, and browse to C:\Xpress11\Custom and select the Registration folder, and click on OK.

    Hopefully that should fix the problem.
    Neville Bailey - Sage Pastel Accounting Consultant
    Phone: 031 521 0080 or 087 095 7895
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

  3. #3
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    Hi Neville.
    I tried that but it doesn't do anything. I had something below the demo that showed CATI but it somehow disappeared. When it was still there it wouldn't do anything.

    I foundClick image for larger version. 

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    I fiound it under 'Show Removed' Click image for larger version. 

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  4. #4
    Diamond Member Neville Bailey's Avatar
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    After you get to the first screenshot in post #3 above, what happens if you press the Close button?

    Is your company listed in the File...Open screen?

    If not, then close Pastel completely and browse to C:\Xpress11, right-click on XpressV11.exe and select Properties. Open the Compatibilty tab, and tick the option named "Run this program as an Administrator". Then repeat the steps I gave you earlier.
    Neville Bailey - Sage Pastel Accounting Consultant
    Phone: 031 521 0080 or 087 095 7895
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    It looks like I am back on Pastel. Thank you for your help. Much appreciated.

  7. #6
    Diamond Member Neville Bailey's Avatar
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    OK, go to Manage, and then click on Add Company and browse for your CAT1 company folder under C:\Xpress11.
    Neville Bailey - Sage Pastel Accounting Consultant
    Phone: 031 521 0080 or 087 095 7895
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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