I am looking for some help with regards to Customer Ageing on Pastel.

There are a few accounts which have balances in 120 days that have not been settled. As a result when the customer makes a payment towards their account which has 90, 60 and 30 day balances, those balances still show as outstanding.

I presume that because of the older balance in 120 days, any payments made get taken off the oldest balance by Pastel.

Is there anyway to rectify this as it causes confusion especially when customers receive their statements and see that balances already paid are still showing as outstanding.

I have also noted that customers do have queries with invoices that are under the 120 days outstanding balance which can also pose a problem because if those queries are not solved then it means that the age analysis will remain as it is.