How to fix discrepancies: posting between cash books without going via a ledger account

[RonelKotze]

Good day,

I hope you can help me please.
We upgraded from Pastel 11 to Pastel 17.
In Pastel 11 you do not need a ledger account (Bank transfer account) to transfer money between cash books.
In Pastel 17 you must set it up....and we did not know this before hand.

I now have a cashbook with correct starting balance, but bank reconciliation is not balancing.
(this is the account from which the money was moved)

I also have a cashbook with wrong starting balance .... this is the account that should have received the money ....

Is there anything I can do to fix this problem ?

Thank you kindly,

Ronel Kotze

[Mike C]

Hi Ronel.

First make a backup so that if things do not work out as you expected you can restore your backup and try again.

This is what I would try:
Reverse the error by making the exact same entry as you did before (same date same everything) but this time making it a minus amount.

Update your cash book and see if that has corrected the initial entry. (If not then you can restore your backup.)

If it has corrected it you can go ahead and now do the transfer the correct way via the Bank tranfer account.

[RonelKotze]

Hallo Mike,

Thank you so much for the information.

Sadly it did not work.
When I loaded the transaction to fix the problem, but it did not correct the initial entry.
Instead it updated both account balances.... so I had to restore the backup.

Mike do you have any other suggestions to fix this problem ?

Thank you so much,

Kind Regards
Ronel Kotze