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Thread: Pastel POS Cash up Discrepancies (due to processing error and not theft)

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    Post Pastel POS Cash up Discrepancies (due to processing error and not theft)

    Good Afternoon!

    I have been processing sales in Pastel V14 POS. It is on a separate workstation and links to my Pastell Xpress file on the server. In the cash up I have some discrepancies with the computer figures vs actuals. (Must note here that all my cash on hand is all 100% so this is not a stealing issue- I am the only user for my own business)

    I am almost 100% certain that I have filled in the method of payment wrong on 2 transactions, i.e I have put paid via card when it was in fact paid via cash, and vice versa- due to the rush of a busy shop!. I unfortunately have already updated the batch. How do I resolve this? I can pinpoint the 2 invoices that I have made this error, so it is creating a discrepancy of those exact amounts when I try to do supervisor cash up, as it is not showing those as having being paid via credit card/cash in the computer amount and thus creating an overpayment situation in the cash up.

    Any help would be greatly appreciated.

    Thanks very much!

    Shayne

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    Platinum Member Neville Bailey's Avatar
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    Hi Shayne,

    I would simply allocate part of the cash up amount to the card section and the rest to cash, in order to offset the payment method that you used in error.
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions
    View Neville Bailey Photography

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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