Pastel POS Cash up Discrepancies (due to processing error and not theft)

[Shayne]

Good Afternoon!

I have been processing sales in Pastel V14 POS. It is on a separate workstation and links to my Pastell Xpress file on the server. In the cash up I have some discrepancies with the computer figures vs actuals. (Must note here that all my cash on hand is all 100% so this is not a stealing issue- I am the only user for my own business)

I am almost 100% certain that I have filled in the method of payment wrong on 2 transactions, i.e I have put paid via card when it was in fact paid via cash, and vice versa- due to the rush of a busy shop!. I unfortunately have already updated the batch. How do I resolve this? I can pinpoint the 2 invoices that I have made this error, so it is creating a discrepancy of those exact amounts when I try to do supervisor cash up, as it is not showing those as having being paid via credit card/cash in the computer amount and thus creating an overpayment situation in the cash up.

Any help would be greatly appreciated.

Thanks very much!

Shayne

[Neville Bailey]

Hi Shayne,

I would simply allocate part of the cash up amount to the card section and the rest to cash, in order to offset the payment method that you used in error.