Results 1 to 9 of 9

Thread: E@syfile opening issues

  1. #1
    Full Member
    Join Date
    Jul 2014
    Location
    Pretoria
    Posts
    48
    Thanks
    12
    Thanked 2 Times in 2 Posts

    E@syfile opening issues

    Hello

    It is that time again when some of us struggle with e@syfile and this year it is my turn

    I updated E@syfile from within the program and gave error message - can't remember the exact wording. I then proceeded to uninstall E@syfile and download the new version from SARS. When I try to open E@syfile, the little clock goes round and round and does not open the program. A few years back, when this happened, it had to do something with Adobe Air and the version you were running - at that time you couldn't be on the latest version of Adobe.

    For those who have the latest E@syfile running, what version of Adobe Reader and Adobe Air are you running and what other tricks can I try to get this program to open?

    I am running Windows 10 64-bit

    TIA

  2. #2
    Diamond Member Mike C's Avatar
    Join Date
    Apr 2012
    Location
    Umkomaas
    Posts
    2,740
    Thanks
    232
    Thanked 357 Times in 313 Posts
    Hi Heidivf - I have Java 7 update 64 in both 32 and 64 bit installed. Flash Player 25.
    People will forget what you said, people will forget what you did, but people will never forget how you made them feel. - Maya Angelou

  3. Thanks given for this post:

    Heidivf (18-Apr-17)

  4. #3
    Full Member
    Join Date
    Jul 2014
    Location
    Pretoria
    Posts
    48
    Thanks
    12
    Thanked 2 Times in 2 Posts
    Hi Mike

    Thanks - I think my java is the culprit. Fixing it now and holding thumbs

  5. #4
    Full Member
    Join Date
    Jul 2014
    Location
    Pretoria
    Posts
    48
    Thanks
    12
    Thanked 2 Times in 2 Posts
    It opened and restored my backup

  6. #5
    Diamond Member Mike C's Avatar
    Join Date
    Apr 2012
    Location
    Umkomaas
    Posts
    2,740
    Thanks
    232
    Thanked 357 Times in 313 Posts
    People will forget what you said, people will forget what you did, but people will never forget how you made them feel. - Maya Angelou

  7. #6
    New Member
    Join Date
    Apr 2017
    Location
    JHB
    Posts
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Greetings,

    Where did you get Java 7 update 64 in both 32 and 64.

    My e@syfile has greyed out areas and doesn't allow me to restore or synchronize. I have java 6 update in both 32 and 64bit as they suggested and also the java 7 update 80 in both 32 and 64bit.

    Please if anyone could helped I would appreciated it. It been over 9 days with different combinations and nothing works. I'm on windows 10 v1607.

  8. #7
    Diamond Member Mike C's Avatar
    Join Date
    Apr 2012
    Location
    Umkomaas
    Posts
    2,740
    Thanks
    232
    Thanked 357 Times in 313 Posts
    Hi JaredAdd - I see on the Easyfile info it says:

    Java 6 is required (both JAVA and AIR included in e@syFile Employer setup file). Later versions of Java may be used, but version 6 must be installed as well . Should you experience any problems or need more information click the button below.
    And there is more info if you click this link:

    http://www.sars.gov.za/FAQs/Pages/2120.aspx
    People will forget what you said, people will forget what you did, but people will never forget how you made them feel. - Maya Angelou

  9. #8
    New Member
    Join Date
    Apr 2017
    Location
    JHB
    Posts
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts
    HI Mike C,

    I did all of that and still nothing. If anyone has any other solutions, I would be grateful.
    Thanks anyway Mike.

  10. #9
    Diamond Member Mike C's Avatar
    Join Date
    Apr 2012
    Location
    Umkomaas
    Posts
    2,740
    Thanks
    232
    Thanked 357 Times in 313 Posts
    Hi JaredAdd - You didn't comment on your Adobe Flash player. Is that up to date?

    It also appears to be important with this update that any previous version of Easyfile gets uninstalled before the latest is installed. I assume that you have done that?
    People will forget what you said, people will forget what you did, but people will never forget how you made them feel. - Maya Angelou

Similar Threads

  1. [Question] e@syfile Employer
    By Anni in forum Tax Forum
    Replies: 3
    Last Post: 16-May-15, 09:03 AM
  2. [Question] Deleting Employer from E@syfile
    By Kelli Gilmour in forum Accounting Forum
    Replies: 1
    Last Post: 26-Mar-14, 07:51 PM
  3. E@syfile 6.2.2
    By Kelli Gilmour in forum Tax Forum
    Replies: 4
    Last Post: 01-Aug-13, 08:34 AM
  4. E@syfile on Windows 7 64 bit
    By Kelli Gilmour in forum Tax Forum
    Replies: 3
    Last Post: 13-Sep-12, 09:13 AM
  5. CSV file for e@syfile
    By liz in forum Tax Forum
    Replies: 4
    Last Post: 22-Sep-11, 03:20 PM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •