Duplicate Entries on Pastel

[Sheena]

Hi,

Please help!!!

I am very new to Pastel and basically had to find my way using the system

I captured 2 amounts incorrectly from a customer on my receipts of the cashbook.

I was advised to re-enter those amounts under the payments sections and then the receipts section again to cancel each other off and then to re-enter them on the receipts side.

After doing that the payments have duplicated on the customer statement and consolidated with the incorrect amount on the bank recon

Is there anyway I can do a journal to reverse those incorrect duplicate entries so that it removes from the customers statement as I need to finalise month end for January in order to send out correct statements.

Please please helllllpppppppppppppppppp

[Neville Bailey]

Hi Sheena,

The advice that you were given is incorrect, or you misunderstood the advice.

The net effect of what you did is to duplicate the receipt yet again!

In order to fix the current problem, process the receipt again, on the receipts side of the cashbook, but insert a minus sign in front of the amount, and use the same reference as before.

[Sheena]

Hi Neville,

Thank you so much for the feedback.

Just so I understand correctly, I will re-enter those duplicate amounts but with a minus infront of the amount and that will be the only line entered.

I have already captured the correct amounts and they reflect on the statement, I just need to remove the duplicated amounts now from the statement.

[Neville Bailey]

Yes, that is correct - remember to re-enter the duplicate amounts (with a minus sign) on the receipts side, not the payments side.

[Sheena]

Thanks Neville, I did the above on the receipts side and it has corrected the customer account.

There also seems to be a duplicate on the payments side. Do I follow the same as above?