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Thread: Pastel Xpress 11.2.2 Reload Issues

  1. #1
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    Pastel Xpress 11.2.2 Reload Issues

    Firstly, I am not a boffin when it comes to IT, but due to lack of finances have been forced to make a plan on my own.
    Regretfully in our busiest time of the year, my laptop motherboard bombed out last week. This has resulted in me having to purchase a new notebook and new Office software, but we still have to write all of our sales down as I cannot seem to get my Pastel Xpress 11.2.2 working.
    If I call Sage I am required to pay them R1600 to be put through to their service department, or R2600 to upgrade my expiring (Feb 2017) Version 11 software. If I don't upgrade, then I am either forced to purchase a new package at apparently in the R5k, or I will need to download a open source program to run my business.

    When I load the Pastel Xpress 11.2.2 I receive a message saying that there is a problem with the Pervasive 9.60.
    I have deleted everything and loaded Pervasive 10.30, but unfortunately my Pastel disc does not give me an option to only load Pastel, so Pervasive 9.60 loads as well. I then get error messages. I read on the forum that Neville suggested and supplied a link for someone to download Xpress 11.3.1, but after trying over and over it will only load up to 98% before stopping. I was up until 03:45 trying to sort this out. Today I successfully downloaded a link on Sage's website, but I don't know how to open or load it. I am also not sure if it contains Pervasive.

    Please can someone advise me, as I cannot buy software for R2600 at the moment.

    Thank you in advance.

  2. #2
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    Think you on the wrong track with your problem
    Firstly you don,t have to upgrade 11.2.2 for a re-load and must work with Pervasive 9.6 only
    Is your new note book running with windows 10?
    Suggest you uninstall 11.2.2 and Pervasive you loaded and re-install from disc with auto run

  3. #3
    Platinum Member Neville Bailey's Avatar
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    Perhaps I can assist you via TeamViewer - send me an email and we can take it from there.
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions
    View Neville Bailey Photography

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

  4. Thanks given for this post:

    John3v16 (20-Dec-16)

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    Thank you Bertievn.
    My software is 11.2.2 and Pervasive 9.6, but I got a message that Pervasive is a problem when registering online.
    The new notebook is running Windows 10.

  6. #5
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    Thank you Neville.
    I will send you my email a bit later as I have a commitment that I need to attend to now.
    Much appreciated.

  7. #6
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    Hi Neville.
    I sent you a PM with my email.

    Thank You Kindly,
    Dean

  8. #7
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    A big Thank You to Neville for helping me get my Pastel reloaded.
    Much Appreciated.

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    Hi Neville,
    I hope you can help me.
    I accidently deleted the server files fr pastel and can notget it back.
    I am the only user, and main machine.

  10. #9
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    Locate server - Pastel

    Please help.

    I can not locate my server,
    accidently deleted this, this morning.

    pastel problem.pdf

  11. #10
    Platinum Member Neville Bailey's Avatar
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    Hi Petru,

    Click on Locate Server, then browse to C:\Pastel14\Custom and click on the Registration folder.
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions
    View Neville Bailey Photography

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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