"It has come to our attention that there are delays in the payment of refunds by SARS.
A recent newsletter sent out by the South African Institute of Chartered Accountants (SAICA) to all its members refers to this matter.
Peter Faber, Senior Executive - Tax, reported the fact that SAICA has become aware of the current significant frustration experienced by their members regarding the SARS 'Special Stopper' verification process. The initial understanding was that the problem was limited to refunds, but it appears that the problems are much broader and more complex than was originally anticipated. He further mentioned that SAICA, as a matter of urgency, was trying to get clarity on the root cause of the problem and they were seeking to find a solution with SARS to prevent further frustration.
It seems that large multitudes of persons were instructed to visit SARS branches for seemingly no reason on multiple occasions, with some of the SAICA members reporting that no verification was required. The result is that SARS branches have been flooded with people, causing long queues and delays, therefore exacerbated the frustration experienced by people visiting branches.
SAICA continued to note that taxpayers are also experiencing increasing frustration in obtaining VAT refunds. This frustration mostly stem from deferral procedures that do not seem to adhere to standard procedures, resulting in matters such as: Multiple requests for verification documents, journals being passed to negate refunds, multiple requests for bank detail confirmations, and refunds being withheld for audits on other tax matters. These matters are seemingly not in accordance with standard procedure, therefore complicating member’s ability to use the necessary remedies available in law.
SAICA assured its members that they are engaging with SARS, along with the other recognised controlling bodies at the highest possible level, to resolve the matter.
We want to encourage you to ensure that the necessary supporting documentation (especially with regard to VAT refunds) is available immediately on request for us to submit to SARS in order to avoid further delays
in payments.
It is even more important to ensure that all accounting records are maintained accurately to enable us to answer any queries raised by SARS.
Regards,
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