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Thread: Pastel Xpress V14 Issue

  1. #1
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    Post Pastel Xpress V14 Issue

    Hi all!

    I hope that somebody will be able to assist me.

    I am using Pastel Xpress V14 to Invoice my clients.

    Earlier today a client requested a statement from the beginning of this financial year's till the end September.

    I went to the client's account, entered the dates and then I saw that there was an amount due at 90 days.

    I investigated and noticed that on the 27/07 the payment was made, even with the reference to my cashbook, but there is no amount credited to the statement.

    However, this is a strictly COD Client, and I double checked (even on the bankstatement recons) that the payment has been made.

    Now when I go the Due Invoices, there comes and invoice up with the same amount. I checked the cashbook's history, and the payment for the invoice is there.

    I then printed out a detailed ledger, and everything is 100% there.

    If you need more information please feel free to contact me.

    This is the only account that has that "issue".

    Thank you in advance.

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    Sorry if this thread was created in the wrong category. Please move it to the appropriate category should it be necessary.

  3. #3
    Diamond Member Mike C's Avatar
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    Hi Alandt - when you entered the payment in the cash book did you enter it under G (General Ledger) or did you match it to his invoice under C (Customer)?

    If the first scenario (G) you will need to do a Journal entry under Customer Journals.

    If the second scenario (C) it could be that you have to match the payment via "Match Open Item"
    People will forget what you said, people will forget what you did, but people will never forget how you made them feel. - Maya Angelou

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    Morning Mike!

    Thank you for the reply.

    The invoice was matched as a Customer, thus C.

    I double checked on the transactions for that month and it was matched to the invoice.

    When I go to match Open Item, the invoice is there and the balance is R 0.00 of the invoice. But when I go and have a look at my unpaid invoices, I see that amount due at 90 Days.

    I really don't know why this is happening.

  6. #5
    Diamond Member Neville Bailey's Avatar
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    Run the customer age analysis, but only for that customer, and tick the box named "Print Transactions".

    Do you see a line item "O/I Difference" at the end of the report?
    Neville Bailey - Sage Pastel Accounting Consultant
    Phone: 031 521 0080 or 087 095 7895
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Hi Neville,

    I have done as requested, and yes, there is a line O/I Difference at the end of the report, with the exact amount that is "due".

  8. #7
    Diamond Member Neville Bailey's Avatar
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    OK, that means that you have some data corruption in the Open Item table.

    Drop me an email and we can arrange a TeamViewer session so that I can fix it with my database editor.
    Neville Bailey - Sage Pastel Accounting Consultant
    Phone: 031 521 0080 or 087 095 7895
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Thank you! Will do as soon as I can.

    Have a wonderful day!

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