Web 2050 Mobile Ad Network charge raised in error

[Elmanda Fourie]

Dear Business Partner,

Thank you for this message! We have picked up the exact same thing on our account and were also referref to Trudon, who conveniently enough, is NEVER available. Do you perhaps have an e-mail address available?

Kind regards

Elmanda

So today we have got this email from Trudon -

INCORRECT BILLING
On your Telkom Account

Dear Business Partner

In the last few weeks we have picked up that there has been an error on the billing of a number of our customers. Your business has been included in this error.

This was a once off billing, for being a part of an historic innovation on Election Day held on August 3 and against our "It's our business to grow your business" promise. Trudon, along with Telkom and the IEC, rolled out free Wi-Fi to around 1 000 polling stations across the country enabling voters, via the SmartYellow app, to browse the Internet for free and importantly, find local businesses like yours. Our mobile Ad Exchange Network registered customers on the SmartYellow site on the day, thereby providing exposure to your business.

An automated email and opt-in system notified customers regarding this initiative, allowing the customer to opt-in or decline. Through post evaluation of this campaign we picked up that customers who did not opt-in were also billed. We therefore have undertaken the corrective measures to credit the amount to your account.

We apologise for any inconvenience that this may have caused you.

Kind regards

Whiffs a bit suspect as an excuse, frankly.

[Dave A]

We have picked up the exact same thing on our account and were also referref to Trudon

Oh my. Still happening all these years later.

Do you perhaps have an e-mail address available?

Back in 2016, doing business with "big business" in a telephone call still worked. Not so much nowadays

In digging around trying to see if I could find anything that might be useful in the way of a website, contact number or email address, I discovered this interesting development -
It seems in 2019 Telkom acquired a 100% interest in Trudon Pty Ltd.

A Google search does come up with some contact details - but curiously Trudon Pty Ltd's listing has disappeared off SAYellow.com (theoretically their own product, or at least it was...).