Results 1 to 2 of 2

Thread: Pastel PDF Error when emailing statements

  1. #1
    New Member
    Join Date
    Jul 2016
    Thanked 0 Times in 0 Posts

    Pastel PDF Error when emailing statements


    I have set up pastel for emailing statements. I am able to print the statements or show on screen but the minute l select the "email as per customer file option" the PDF that is attached to my email in my outlook is showing the following message when I try and open it: "there was an error opening this document. this file cannot be opened because it has no pages".

    Please help me understand what it is that i am doing wrong.

  2. #2
    Diamond Member Neville Bailey's Avatar
    Join Date
    Nov 2010
    Westville, Durban
    Thanked 439 Times in 385 Posts
    Hi Melanie,

    Have you modified the statement form file, or are you using the standard statement form file?

    If you have modified the form file, you should have two form files, csmthsp.enz (for printing and viewing on the screen) and csmthpdfsp.enz (for printing as PDF or emailing). The layout design of the second file should be identical to the first file - to ensure that this is the case, open the first file and save it as csmthpdfsp.enz.

    Both files should ideally be saved in your company folder.
    Neville Bailey - Sage Pastel Accounting Consultant
    Phone: 031 521 0080 or 087 095 7895
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

Similar Threads

  1. Pastel help: Emailing pastel documents through Outlook 365 Error
    By Craig Paterson in forum Accounting Forum
    Replies: 14
    Last Post: 20-Mar-20, 04:55 PM
  2. [Question] Emailing Pastel Xpress 14 Invoices and statements painful
    By SimonDeschamps in forum Accounting Forum
    Replies: 4
    Last Post: 21-Feb-18, 02:38 PM
  3. Replies: 4
    Last Post: 25-Apr-14, 02:40 PM
  4. Replies: 2
    Last Post: 18-Mar-14, 01:04 PM
  5. [Question] Pastel Partner - Runtime Error 9 when running customer statements
    By J7J in forum Accounting Forum
    Replies: 0
    Last Post: 15-Aug-11, 09:45 PM

Tags for this Thread

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts