Continued being Charged After Finishing Contract with MTN

[Dave A]

The age old adage is "he with the biggest pile of paperwork wins".
So let's see what you've got.

I phoned them to cancell the contract and they said they would get back to me.

Do you have the date, time, who you spoke to, and a reference number for that call?

After a while the money rose from R1.000 to R8,000 and now I have been given 10days to respond to their attorneys .

Did it just jump in one go, or were there regular statements?
What is the additional R7000.00 for?
What have you done between when you first called to cancell and now to follow up?

Any ideas , Am I protected by (CPA) , the fact that I phoned and asked for cancellation does that count .

It certainly would if you can show you completed the cancellation process, and it's an administrative error on their part, and you acted timeously when you discovered their administrative error...

I saw somewhere in the CPA that I cannot be charged extra after requesting a cancellation.

It's quite a long Act. Could you be more specific by at least giving the section number, please.

Hopefully that gives you an idea of how prepared you are to fight this.

My advice - speak to their attorneys.