Can't Add a company in Pasel V12

[Rosanne van Reenen]

Hi there,
Can anyone help, I am having a problem adding a company that was sent to me from a bookkeeper within our group.
When I go to Manage/add company and select the file the OK button remains greyed out?

[Neville Bailey]

Hi Rosanne,

Is the bookkeeper running the same version and build of Pastel that you are running?

You mention that you selected a "file" - you should be selected a folder, not a file. Perhaps the bookkeeper sent you a backup of the company, in which case the folder would have been zipped into a file. If that is the case, then you will first need to unzip the backup file, so that a folder is created.