Good morning. I am using Pastel Version 11. I just want to know what could the possible reason be for a customers statement and the customers owing balance on the age analysis to be two different amounts ?
Good morning. I am using Pastel Version 11. I just want to know what could the possible reason be for a customers statement and the customers owing balance on the age analysis to be two different amounts ?
It sounds as though there is some data corruption in the Open Item data table, which is where the customer statement pulls its information from.
If you run a Data Integrity report, it will probably highlight the customer accounts that have Open Item corruption.
I can assist you with fixing the problem - drop me an email if you would like me to assist.
Neville Bailey - Sage Pastel Accounting Consultant
www.accountingsoftwaresupport.co.za
neville@accountingsoftwaresupport.co.za
IronTree Online Solutions
"Give every person more in use value than you take from them in cash value."
WALLACE WATTLES (1860-1911)
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