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Thread: Two Different Balances

  1. #1
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    Two Different Balances

    Good morning. I am using Pastel Version 11. I just want to know what could the possible reason be for a customers statement and the customers owing balance on the age analysis to be two different amounts ?

  2. #2
    Diamond Member Neville Bailey's Avatar
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    Nov 2010
    Westville, Durban
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    It sounds as though there is some data corruption in the Open Item data table, which is where the customer statement pulls its information from.

    If you run a Data Integrity report, it will probably highlight the customer accounts that have Open Item corruption.

    I can assist you with fixing the problem - drop me an email if you would like me to assist.
    Neville Bailey - Sage Pastel Accounting Consultant
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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