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Thread: Pastel Database error - data loss/rebuild

  1. #1
    New Member
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    Nov 2014
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    Pastel Database error - data loss/rebuild

    Hi everybody,

    I was hoping someone on this forum might be able to help me - I recently ran updated Pastel to Build 14.1.1, but now receive the following error message when trying to open one specific company:

    The rebuild of the data files was abnormally terminated and may have resulted in data loss. You will need to restore the backup made before starting the rebuild process. If you do not have a backup, please contact your nearest Pastel distributor.

    The problem now is that I cannot open the company at all, so cannot restore any backups. I have tried copying the company as well as creating a new company, but keep getting the same error message when restoring my backup.

    I have also tried the Rebuild Utility program, but it didn't make a difference at all.

    Does anyone know how to fix this?

  2. #2
    Diamond Member Neville Bailey's Avatar
    Join Date
    Nov 2010
    Westville, Durban
    Thanked 452 Times in 397 Posts
    I might be able to assist you, as I have encountered this situation before, and I have managed to fix it with my database editing software.

    Please could you email me directly and we can take it from there.
    Neville Bailey - Sage Pastel Accounting Consultant
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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