Reversing a return on Pastel V3

[Janet Keiser]

Hi.

I accidentally added a return on a clients name on Pastel and I need to know if there is any way that it can be reversed?

[BusFact]

First question: Pastel V3 ?? Is that version 3? That must be nearly 20 years old.
Second question: What do you mean by "added a return"?

[Janet Keiser]

What happened was one of my clients paid me twice for the same invoice. I then had to repay them but instead of creating the payment I made back I added it as a return (credit note). It now shows that I need to repay the client as he is now in credit with our company. So I need to remove the return

[BusFact]

There are at least three ways of correcting it:

1) Make an invoice to cancel out the incorrect credit note.
2) Pastel also has a "debit note" option (in the drop down menu with invoices and credit notes) which can be used for the same purpose.
3) Do a journal where your Debit the customer and credit the sales account (must be a VAT jnl if you're vat registered)

[JohnV]

very useful information Busfact. Thankyou