Hello Lindsay,

First off, the consultant might get paid probably a commission rate based on client satisfaction.
So her intentions are self-centred, and doesnt care about capabilities of customers.

I would suggest you get hold of the medical aid company's head office and send 1 single line e-mail to the customer care manager explaining that your consumer act rights has been compromised, and what fruitful actions might be gained from communicating with them further.
This usually gets send to snr. Management on a weekly status report. so, expect about a week before receiving a love mail.
This would usually have consequences for the consultant - but you'll never hear about that end of the pipeline.

It happend to me as well a few years ago.
I then decided to show them the middle finger, and went pay as you go on cold hard cash.

My medication today cost anything from R 800 in cash.
If i had medical aid, they would super charge the costs to about R 1500 +/-
Excluding doctor visits and other expenses.
If i go to my gp now, i pay about 150 per visit in branston ...

Bottom line is, government decided to penalise everyone over by not allowing a 12 month prescription, and decreased to 6 months.
Just so that most people in the medical field can get better mansions to live in.
I asked my GP yesterday , when are they going to decrease to 3 months. He said "There is not enough doctors" .. for now anyways.
So, there are always plans the government would think up to nail consumers in any possible way as they can.

The fact is, this is a fight against a star on the horizon that's millions of light years away. so nobody can reach it; to hit it's nose ...

Go Cash, if your employer tells you; they demand a medical scheme. take the least costing option to none.
Dont bother with 'benefits' or 'discounts' or any of the favourable words medical aid consultants uses that comes out to suffocate your finances eventually.