That seems to be one of the challenges of offshore outsourcing - particularly when it comes to call centres.Originally Posted by cisscoza464
I was quite interested to hear an interview of an offshore call centre operation set-up based in Capetown that has been doing very well servicing English speakers in Europe. Up until now the offshore call centre business has been going to India and Phillipines, but as the SA operation head said, S.A English is far more "palatable" on the European ear. And we're essentially in the same time zone, which also has its advantages.
Two thoughts struck me listening to it-
1. Good to hear we've got a viable competitive advantage against such known low cost competitors
2. What a shrewd move setting up the call centre in Capetown (compared to any other major metro in SA).
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