I'm so angry with a client

[IanF]

But I do believe that honesty, integrity and service are what builds a business and if this means taking an unreasonable client head on, it is wrong to back pedal and cringe when they bark.

I choose which clients to shmooze so if the lifetime value of the customer looks good then give them the best possible service at a fair price to both parties. Then price yourself out of the timewasters.

[Didditmiself]

I choose which clients to shmooze so if the lifetime value of the customer looks good then give them the best possible service at a fair price to both parties. Then price yourself out of the timewasters.

And if you put it that way, I have to agree with you. I think there is skill in knowing which ones to shmooze and which ones to dump.....

[pmbguy]

And if you put it that way, I have to agree with you. I think there is skill in knowing which ones to shmooze and which ones to dump.....

I concur. There are regrettably lost causes. In life and business it is simply impossible to please everybody all the time, to think you can is insanity....it’s the pursuit of the ideal that counts in business