The quote and unforseen damages may, depending be two different beasts.
Irrespective, any extra cost must be communicated to customer, who must give permission to go ahead. Whether that cost should have been part of the original cost is a seperate issue. Example, i quote to paint your house, I dont include undercoat in costing, is different to if whilst preparing the wall I notice dampnss that needs to be fixed.
Once I accept a quote then the contract comes into being. Such acceptance need not be in writing.
Although the CPA is not applicable to a business, the normal laws of cobtract apply. If you perform work without an instruction then there is no contract in place.
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