Pastel Capturing Errors

[aaronatkinson]

If they haven't done much, start again.. or restore a backup.

Either this or reverse every transaction they processed with the according opposite.

Regards

[Elijah]

Hi aaronaatkinson

Thanks for the response this was my thinking and suggestion, but client had some "IT Specialist" who suggested doing one "Big Credit" note, a method I have never come across. It might work from a technical point of view but didnt sound right from an Accounting point of view and dont want client to think I am trying to do things the long way just to get more billing hours. But quite satisfied now, as to the correct course of action.

[aaronatkinson]

Hello,

They could perhaps try it but f it doesn't work.. It's even more billing hours.

Not a problem.

Best regards

[Mike C]

And if you have a VAT audit, it becomes very difficult to try and explain a "Big Credit Note" correction. They are sticklers for detail.