Reinstalling Pastel Xpress Start Up

**Ouwehand** · 25-Nov-12, 10:03 AM

My computer crashed and has been replaced with a new one. I have reinstalled Pastel Xpress Start Up - how do I restore my back up as it now only shows the demo company and requests that I open a new company?

**Neville Bailey** · 25-Nov-12, 10:17 AM

Have you re-registered Pastel on the new computer?

Once you have done that, you can copy over your company folder from your backup and paste it into your Xpress folder. Then open Pastel, click on File...Open, and then select the Add Company button. Click on Add Company again and then select your company folder.

**Ouwehand** · 25-Nov-12, 11:52 AM

Thank you for your advice. I have re-registered Pastel.
The Pastel Xpress Start Up Version 11 is for a single user, single company.
I have tried to copy and paste but although I can copy, the Pastel Xpress Version 11 folder now installed, doesn't allow me to paste.
Any other suggestions?

**Neville Bailey** · 25-Nov-12, 12:05 PM

I can't understand why you can't paste the company folder into the Xpress11 folder.

It's a simple Windows process, nothing to do with Pastel itself.

You select the company folder in Windows Explorer, right-click on it and select Copy and then right-click anywhere in the Xpress11 folder and then select Paste. Is that what you did?

**Ouwehand** · 25-Nov-12, 02:40 PM

Originally Posted by Neville Bailey

I can't understand why you can't paste the company folder into the Xpress11 folder.

It's a simple Windows process, nothing to do with Pastel itself.

You select the company folder in Windows Explorer, right-click on it and select Copy and then right-click anywhere in the Xpress11 folder and then select Paste. Is that what you did?

I have Windows 7 on the new pc. I opened the windows icon on the bottom left of the screen, then computer, then my flashdrive with the back up on it, clicked copy on the back up. I moved to the Pastel icon on my desktop and right clicked to copy and the following appeared: Open, Troubleshoot compatability, Open file location, Pin to Taskbar, Pin to Start Menu, Restore Previous version, Send to, Cut, Copy, Create Shortcut, Delete, Rename, Properties. What am I doing wrong? Thank you again for your patience.

**Chrisjan B** · 25-Nov-12, 04:28 PM

The express folder is not on your desktop...

**Neville Bailey** · 25-Nov-12, 05:46 PM

Originally Posted by Ouwehand

I moved to the Pastel icon on my desktop

This is where you are going wrong. You must paste the company folder into the C:\Xpress11 folder, not the Pastel icon on the desktop.

**Craig Paterson** · 19-Feb-16, 07:23 PM

I came across this thread as I have just had the same issue of having to reinstall pastel on a new laptop.

I have managed to follow the steps that you gave suggested successfully, but when I try to open the company an error pops up saying that the company was created in a newer version of pastel.

So I had a look at the version on the old laptop which is 11.1.2 and on the new laptop I have installed the original version from the cd which is 11.1.1

How do I overcome this issue without pastel support?

Thank in advance.

**Neville Bailey** · 22-Feb-16, 08:30 AM

Originally Posted by Craig Paterson

I came across this thread as I have just had the same issue of having to reinstall pastel on a new laptop.

I have managed to follow the steps that you gave suggested successfully, but when I try to open the company an error pops up saying that the company was created in a newer version of pastel.

So I had a look at the version on the old laptop which is 11.1.2 and on the new laptop I have installed the original version from the cd which is 11.1.1

How do I overcome this issue without pastel support?

Thank in advance.

Hi Craig,

The latest build for Pastel V11 is Build 11.3.1, so I suggest that you install that build on your laptop.

You don't mention whether you are running Xpress V11 or Partner V11, so I have inserted Build 11.3.1 for both Xpress and Partner below. Select the one that is relevant to you.

Xpress V11 Build 11.3.1

Partner V11 Build 11.3.1

**Craig Paterson** · 22-Feb-16, 09:30 AM

Thanks Neville.

I am running partner V11. once I have installed the 11.3.1 build how do I update the companies to that build?

Is there anything special that I have to do or is it all prompted by the update?

I am busy downloading your partner build now.

Thank you again. I really appreciate your assistance!