Frustrated at SARS losing data...

[KimH]

I had a frustrating experience with SARS as well yesterday.
I have registered with the DoL as as PEA, office inspection done and all that remains is for me to send a TCC, simple right? I apply on e-filing on Monday, log in yesterday to check the status which said 'failed', so I contact the call centre for help.
As it turns out SARS have my CK number wrong (huh??!!) and the call centre rep says even though my tax affairs are in order they will not grant a TCC. Now what amazes me is that I have contacted the call centre on a number of occasions during the last year and not once has this issue presented itself before... again HUH??!!
I made her wait while I pulled out my IT77C - CK number is right, my guess is some genius captured it wrong at SARS - I have now had to scan and email my IT77CC and CK2 docs and will probably wait another month for them to sort this out, so in the interim my ability to trade is affected.
These are the days when I wonder why I pay my taxes on time, submit my returns on time and encourage my clients to do the same.

[nichoalscfm]

I had a frustrating experience with SARS as well yesterday.
I have registered with the DoL as as PEA, office inspection done and all that remains is for me to send a TCC, simple right? I apply on e-filing on Monday, log in yesterday to check the status which said 'failed', so I contact the call centre for help.
As it turns out SARS have my CK number wrong (huh??!!) and the call centre rep says even though my tax affairs are in order they will not grant a TCC. Now what amazes me is that I have contacted the call centre on a number of occasions during the last year and not once has this issue presented itself before... again HUH??!!
I made her wait while I pulled out my IT77C - CK number is right, my guess is some genius captured it wrong at SARS - I have now had to scan and email my IT77CC and CK2 docs and will probably wait another month for them to sort this out, so in the interim my ability to trade is affected.
These are the days when I wonder why I pay my taxes on time, submit my returns on time and encourage my clients to do the same.

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Interesting ...

We also did a TCC for a security company for tender purposes = Declined the legal name in 2012 is not the same as the trading name??

We had done name changes in 2008 already...

So we simply "Manually" submitted the TCC with the Necessary documentation , (PS also had to resubmit EMP101, with the same name change documentation, as the name was only changed for VAT and Income Tax = really bizarre) and .. Hey Presto ... We have our TCC in 5 working days!!

We usually try all avenues; submit online and Manually etc.

Maybe submitting Manually may also work for you?

[KimH]

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Interesting ...

We also did a TCC for a security company for tender purposes = Declined the legal name in 2012 is not the same as the trading name??

We had done name changes in 2008 already...

So we simply "Manually" submitted the TCC with the Necessary documentation , (PS also had to resubmit EMP101, with the same name change documentation, as the name was only changed for VAT and Income Tax = really bizarre) and .. Hey Presto ... We have our TCC in 5 working days!!

We usually try all avenues; submit online and Manually etc.

Maybe submitting Manually may also work for you?

Now that Vat and provisionals are done I suppose trekking down to Paarl as opposed to the Bellville branch might be a good idea - hopefully the queues aren't as bad
Thanks Nichoalscfm - perhaps I should try the face to face approach because online things seem to take that much longer.

Cheers
Kim

[Dave A]

perhaps I should try the face to face approach because online things seem to take that much longer.

My experience is online is great as long as there isn't a snag. The moment there's a wobble, time to climb on the phone or haul out the car keys.