Pastel: Open Company Problem

[Tisha]

Hi,

I have the same problem after a windows update.
I went in to custom folder and clicked registration and all my files are there and show as added but as soon as I click close it all disappears again.

Please help.

Hi Elijah,


Is the second dialog window completely empty? If so, then try the following:

Click on the Locate Server, and then browse to the Pastel folder, then to the Custom folder and then to the Registration folder.

If that does not activate the company database, in which case you will get a message to the effect that the server is not registered, then it is possible that the computer has been renamed recently.

Pastel's registration credentials are a function of:

• The serial number;
• The registered name;
• The computer name.

If either of the above three factors have changed, then you will not see the company database on the menu. If the computer has been renamed, then I suggest that you change it back to what it was.

[Neville Bailey]

Hi,

I have the same problem after a windows update.
I went in to custom folder and clicked registration and all my files are there and show as added but as soon as I click close it all disappears again.

Please help.

I presume you upgraded to Windows 8.1?

If so, then have a look at the attachment - it should be self-explanatory.