what i expected to be a simple...return...refund...has turned nasty...when a company uses being rude as reason for not refunding thousands of rands...indicates 3 things to me...either spazio in in the financial dwang and cant afford to refund the money...or they are trying to stall to make the books look good for the month end...or they know something i dont...

the way i see this matter...i have witnesses and i have pictures...what more do i need.

question...this should be simple

i order lights...they deliever...their rep removes the fittings from the packaging...attempts to fix their defective fittings...the rep then has to order more more fittings which are delivered but still cannot get the quantity we ordered in working order...so the customer refuses to accept them and we repack the fittings left lying all over the counters by the spazio rep into the same packaging they were supplied in...which the rep removed from the packaging...and we return via the same route we recieved...when i enquire about the credit...i am told there are 2 reasons why i have not received my credit...first reason was because the fittings where not in the original packaging and now i am told that it is because i spoke to the manager at spazio in a rude manner....lets say i was rude...maybe i was sleep waking and called them and dont remeber...does this warrant grounds for them to hold back a refund?

my first question is this like a joke or something...is this for real.

where do i go from here...

do i get a lawyer and go the legal route...do i even have a case here or am i just blowing smoke?

do i just not pay my account with my supplier and leave it up to them to sue me for the money?

do i go to the cpa and file a complaint...does this actually work...or is it just like another useless goverment department?

but most important...i have generated and invoice for my time...telephone calls...meetings...etc...for just over R9000 ex vat...can i now put in a claim...considering i get paid by the hour...would i first need an order number...how would i go about now claiming for my time?

does the customer have the right to insist that all the reject fittings already installed be replaced at spazios cost or can we remove the fitting which have already been installed and refturn them for a credit plus costs to remove...considering that the fittings have been mounted and there is no longer original packaging.

andy to answer your question about the delivery...spazio deleivered the fittings to my supplier who then delivered to the site...i returned the fittings via the same route.

in 30 plus years of contracting have i ever had to deal with such an unproffessional company...i have never had equipment delivered in with so many defects...and in such horrific condition.