spazio light fittings

[murdock]

i contacted my supplier today to find out what is happening about the credit for the fittings returned...apparently they have insisted that the fittings are not in the original packaging...and are not interested in the fact that the fittings were supplied in damaged...

heres the joke...when i removed the first 2 fittings from the packaging...with one of the directors of the company as a witness...and found that both the fittings were not in a fit condition...i then contacted the rep...who then came to site "removed the fittings from the packaging" and attempted to repair the faulty fittings by taking part from one fitting to repair other fittings... he then left site leaving all the fitting on the table without repacking them...i then packed their fittings back into the packaging the fittings where supplied in and returned them to my supplier who then returned them to spazio...but spazio are refusing to credit the same fittings because they are not in the original packaging...

[murdock]

i have just received a reply...with some pics.

this is the part you got to love.

"i must say i find it difficult to believe that the entire supply of lighting did not meet with thier approval" eeeh hello did you see the pics?

"in light of their dis-satifaction, we agree to accept return of the fittings, PROVIDED, they are returned in their original pacakging and in a (this is the part i enjoyed the most ) resaleable condition" ...they expect me to accept this fittings in the condition they deleivered them to me... as indicated in the pics above... yet they are not prepared to accpet them back in the same condition...eeeish.

[Dave A]

and in a (this is the part i enjoyed the most ) resaleable condition"

Just reply that they are being returned because they weren't received in a saleable condition in the first place. If they would like you to fix their defective product, they can ask for a quote

[murdock]

i have just received an email to indicate that spazio lighting will be passing a credit for all returned items...

[AndyD]

i have just received an email to indicate that spazio lighting will be passing a credit for all returned items...

Glad to hear it all worked out......eventually.