logged a fault then contacted them to find out...the progress...was told it is a common problem.

how to fix it...i must log a fault...get a reference number then they will send someone out ot fix it...once they have fixed it i must then contact accounts department with my fault reference number and log a complaint...and they will then do an equiry and hopefully fix the problem in the next couple of weeks.

i wonder how they plan on rectifying this issue...how will they know who to bill for what... if i run up a massive bill for the poor sucker whos line i am linked to...how could they prove who must pay the what part of the bill?