Easyfile Software 6.0.0 not working

[Dave A]

This will allow users access to the new Employee Registration menu.

The question though is whether this will return the employee's income tax number if the employee is already registered for income tax with SARS.
New registrations are not a problem.

[Bertievn]

Notice SARS posted instructions about login problems with easyfile caused by AVG antivirus software on efiling login web page

[miriam790]

Since today there is a new easyfile update available. All Returns 201202 have to resend with the new update. I'm lucky that I haven't send it before. What's going on with them?

[Dave A]

Regular updates during employer filing season is nothing new, I'm afraid.

All Returns 201202 have to resend with the new update.

But that seems to be a new twist

[Mike C]

All Returns 201202 have to resend with the new update

That seems strange. I know that they normally say that only submissions using the latest version will be accepted, but if it has already been submitted, I doubt that it will need to be resubmitted.

Where did you get the info from Miriam?

[Mike C]

Effective 14 May 2012, any information submitted to SARS using a previous version of e@syFile™ Employer, will not be accepted

I went onto their site and read the latest blurb. This is the way I understand the above: "As from the 14 May, if you make a submission it has to be on the latest version"

Do I understand it correctly?

[Dave A]

I found this on www.sars.gov.za:

Any information submitted to SARS using a previous version of e@syFile™ Employer, will not be accepted.

so that's probably what's causing the confusion.

I guess the safe answer is to check the status of your EMP501 return to make sure - which isn't a bad idea a few days after you've submitted it anyway.

[miriam790]

oh sorry, ja true it's only that you have to use the latest updated version from now on. But SARS also lost my 2011 return and called me to ask to send it in again. I also can't see my 201208 return, it was submitted but is not there anymore. Seems like the lost a lot of data with the updates.

[G Force]

I have just downloaded version 6.0.2 and sems to be working ok (trying to do the update from 6.0.0 not working).
However, after submiting the EMP501 online via efiling noticed that still showed the EMP501 had not been submitted. Submited twice and wil check later if done ok.

[beatlexx]

However, after submiting the EMP501 online via efiling noticed that still showed the EMP501 had not been submitted. Submited twice and wil check later if done ok.

The same happened to me, but when I tried to create the IRP5 pdf documents, easyfile gave an error and then stopped responding. It then closed with a “programme not responding” error.

I now have the issue of when I try to open easyfile and select the database, it says "e@syFile could not change to the selected employer - Error #3138".

I haven’t made a backup. I hope all is not lost.

Any help will be appreciated.