Easyfile Software 6.0.0 not working

**IlseB** · 09-May-12, 05:23 PM

Hi
I've got a different problem, wonder if anyone is experiencing the same thing? (My current version is 6.0.1)
After submitting a declaration, I go to my utilities and confirm that the declaration has been submitted. Everything seems fine. However, once I log out of the program and go back in, the declaration suddenly lie under "submit to SARS". It doesn't show under utilities under EMP501 status. As everyone know you can't talk to someone at the call centre, as they can't help. And you can't phone easyfile as they don't have a contact number.
Anyone got a contact at SARS?

**ChrisB** · 09-May-12, 05:28 PM

I cannot restore my backup and get a SQL error message 3138 when I try to restore. I never had this problem - it started after I updated to version 6.0.1. I also tried to install the SARS "E@sy"file on another machine without any luck. I phoned SARS yesterday and they were busy working on it. At that stage there was no solution to the problem.

**CLIVE-TRIANGLE** · 10-May-12, 03:17 AM

Originally Posted by AmyVW

I ask you with tears in my eyes, how are we ever going to get this EASYFILE going smoothly. SARS says there will be penalties if employee tax numbers are not supplied when submitting EMP501 reconciliations but have anyone of you tried getting the numbers from SARS, even when the employee himself/herself phone they still won't give the tax number. Us as Tax Practitioners also have no luck with SARS.
SARS think that all employees are clued up with the tax process, but having labourers to phone in themselves or call in at the nearest SARS office which is 300Km away is not ON!!
Anybody got any suggestions or am I the only one experiencing this problem.
Why is it that the Call Centre is restricted from giving out these numbers to Employers/Tax Prcatitioners, what on earth else can we do with these numbers? why should they be confidential. I mean anybody can get an ID number why not Tax numbers?

So very true. We administer payrolls for a number of clients and have literally hundreds without tax numbers. What will be, will be. The worst is that next year we will have the same people still without tax numbers.
One employer went to the branch with 11 ID books, begged and was given the numbers.
We have had no problems with the easyfile software.

**Yvonne** · 10-May-12, 06:19 AM

I had the same problem, and eventually tried working with my internet off, so "offline".
Once I had completed the return, I did not restart my Easyfile software online, but connected to the internet, logged onto E-filing, then went back into Easyfile, and submitted my return.
But be very careful, and double check that all your figures are correct, especially in the amounts paid column, for some unknown reason mine changed to a previous period.
Even after submitting the return I am still unable to open my easyfile software, but can only open it first offline, then connect to E-filing, and then use easyfile online, and whilstonline, I went to the update feature and it said no update available.

But I still get "update required" even after managing to submit the return, and the software will not open if I am "on the internet".

Good luck!

**Bertievn** · 10-May-12, 06:33 AM

Originally Posted by AmyVW

I ask you with tears in my eyes, how are we ever going to get this EASYFILE going smoothly. SARS says there will be penalties if employee tax numbers are not supplied when submitting EMP501 reconciliations but have anyone of you tried getting the numbers from SARS, even when the employee himself/herself phone they still won't give the tax number. Us as Tax Practitioners also have no luck with SARS.
SARS think that all employees are clued up with the tax process, but having labourers to phone in themselves or call in at the nearest SARS office which is 300Km away is not ON!!
Anybody got any suggestions or am I the only one experiencing this problem.
Why is it that the Call Centre is restricted from giving out these numbers to Employers/Tax Prcatitioners, what on earth else can we do with these numbers? why should they be confidential. I mean anybody can get an ID number why not Tax numbers?

You can register employees on eFiling to obtain tax numbers

**lesleyc** · 10-May-12, 08:27 AM

Are the programmers from SARS reading these complaints, Does anyone know, it would be great if they would be ebcouraged to answer these questions

**Dave A** · 10-May-12, 08:37 AM

Originally Posted by Bertievn

You can register employees on eFiling to obtain tax numbers

The problem is that doesn't work if they already have income tax numbers allocated to them by SARS.

This remains my only outstanding issue at this point.

Rereading that - how do you register employees for income tax on eFiling?

**Bertievn** · 10-May-12, 09:10 AM

Originally Posted by Dave A

The problem is that doesn't work if they already have income tax numbers allocated to them by SARS.

This remains my only outstanding issue at this point.

Rereading that - how do you register employees for income tax on eFiling?

Click on Organisations and you will find in menu Employee Registration