E@syfile employer V6.0.0 login failure

**geraldenek** · 06-Apr-12, 12:13 PM

I have the same problem on my computer that you can't even log in - Laurence just check that you have the latest version of Java and Adobe according to SARS requirements apparantely this should solve the problem

**Christel** · 06-Apr-12, 09:24 PM

Hi there, I also experienced the "login failure" when I tried to login with the ADMIN code. You have to login with one of the other User login's.. remember when you first downlaoded the software, way back in 2009, it made you create 3 logins, one was the ADMIN, then 2 others. I used to always just login as ADMIN, but now it does not allow you to... at all... I have already submitted 5 recons so far for 201202 .... 78 more to go!

**Laurence Lombard** · 07-Apr-12, 09:33 AM

Ha - got it sorted. Thanks everyone for your input. I uninstalled V6.0.0 (In Windows 7 via Start>Control Panel>Programs and Features) and installed V4.3.3 (which I had downloaded just a week or two ago). And this time it thought I was a first timer, so it asked for ADMIN password and two usernames, so I could enter all that from scratch(1). Then I restored a backup and everything was hunky-dory. Then I uninstalled V4.3.3. and installed V6.0.0. The ADMIN and 2 username bit did not come up but it accepted the username/password that I had just re-created under (1) above. Restored the backup and everything seems to work. It could well be that with all the fiddling I had used the wrong username. I have 8 pages of usernames and passwords collected over the years - only 3 pages are meant to be current, but I am too afraid to throw the older ones away.

**gabrielleb** · 09-Apr-12, 08:59 PM

hang on <maybe you should check back in a day or two cos i installed from new on another pc and it worked for round 24 hours and ....then didnt!!!!

**gabrielleb** · 09-Apr-12, 08:56 PM

Originally Posted by Laurence Lombard

I was required to update to V6.0.0 two days ago and now I get a "login failure" message. I phoned the helpline and apparently there is a problem on their side. Anyone else encountered this problem? Let me know when it is fixed please.

same here!!!!!! how come i am not the least surprised. what a waste of precious holiday time!

**nkawit** · 11-Apr-12, 08:46 AM

anyone else getting login failure trying to synchronize?

**gabrielleb** · 12-Apr-12, 08:01 AM

Originally Posted by nkawit

anyone else getting login failure trying to synchronize?

yes, sars suggest we wait until they can fix the problem that they readily admit is theirs

**Mike C** · 19-Apr-12, 05:28 PM

I see that the following comment has been put on SARS E-Filing Website.

e@syFile login credentials problem
Some users of e@syFile Employer are experiencing problems with their login credentials not being accepted. We are urgently developing a revised version of e@syFile to address this problem and will release such a version next week. The release will be announced on the SARS website, the eFiling website and the SARS Facebook. We apologise for any inconvenience.

**geraldenek** · 12-Apr-12, 07:37 PM

Thank you mike worked for me - also running Windows XP - the other computer use Windows 7 and it is still working 100% on there - so strange

**Bertievn** · 17-Apr-12, 09:57 AM

Phoned the SARS call centre yesterday and was advised that they are not aware of problem that you cant log in or losing data, after i had to re-load again
Knows about deleting file in app data but there is not a update coming shortly.
She promise to escalate problem and also refered her to website