Quote Originally Posted by IMHO View Post
I also take into consideration whether I showed bookings away. But this is very difficult to prove. You do not take details of customers that you could not help. A customer will phone and ask for availability on a specific date. You answer negative and he hangs up.
Get his details before you tell him you can't help him, tell him nicely you already have a booking for that time but if there is a cancellation you will get back to him, maybe he will still be looking?