It has been my experience that If am not interested in the work or it is not worth my time to do I will simply give them the number of someone that I know is interested. There is no use in accommodating customers that you simply cannot get to and give your 100% But that I think you know…
When I am overloaded I will simply tell my customers "sorry but I am fully booked would you be willing to schedule a time later on or can I provide you with a few numbers of other companies that do the work?
I then remind them that I don't know how good or how bad the other companies are but I do know they do the same work.
That is the end of it…
Being greedy never works… Rather lose that 1 customer and keep the 50 you can handle happy then drop all 50 just to keep the 1 happy.
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