The Code of Banking Practice (‘the Code’) provides valuable safeguards for bank clients. It should assist you to understand how members of the Banking Council should relate to personal and/or small business clients in South Africa.
Copies of the Code are available from The Banking Council South Africa. You can also view the Code on The Banking Council’s website at www.banking.org.za or on your bank’s website. The contact details of the Ombudsman for Banking Services appear on The Banking Council's website and you can also obtain more information from the website www.obssa.co.za.
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