RKS, referring to your comment about statements being e-mailed to you, the NCA now allows you to choose the method of statements being sent to you.


Right to receive documents
65. (1) Every document that is required to be delivered to a consumer in terms of this Act must be delivered in the prescribed manner, if any.
(2) If no method has been prescribed for the delivery of a particular document to a consumer, the person required to deliver that document must
(a) make the document available to the consumer through one or more of the following mechanisms-
(i) in person at the business premises of the credit provider, or at any other location designated by the consumer but at the consumer’s expense, or by ordinary mail;
(ii) by fax;
(iii) by email; or
(iv) by printable web-page; and
(b) deliver it to the consumer in the manner chosen by the consumer from the options made available in terms of paragraph (a).