I'm sorry to hear about all your troubles, Mother. I do have my doubts about your bitchy side though.
I can definitely relate to your mindset, though. I will always be at the forefront of the struggle against corporates misusing their power to undermine and cheat their customers. (See my Varsity College debacle)
I find that extreme negative publicity is the most effective form of seeing results from such companies. I have seen results from MTN and Varsity College after expressing my contempt in various places on the Internet. You do, however, get companies who seemingly couldn't care less. Autopage is an example. With those companies - just stay away.
I believe strongly that a customer should not be charged for a service that he/she will not or cannot use, particularly for reasons out of his/her control. In our business we don't charge a cent until the customer is satisfied with the design of the website/logo. Our clients can walk away after having seen the mock-up, no questions asked.
I just feel like customer service and the customer experience is an extremely neglected facet of business in South Africa. There are very few who do it well.
Good luck with your struggle, Mother. I don't believe you will be bitchy for very long, though.
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