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Does DSTV know what they doing?
DSTV has got to be the most ridiculous service provider. I have the full package and all programs are on repeat!! They dare to call me to offer a promotion... -
VAT on Namibian imports
Hi all
In helping a client, I have the following question:
My supplier is Namibian (I am SA), and they have invoiced me... -
Chat bots enabled with AI and ML are dominating the customer service innovation sector.
“By 2017, 50% of product investment projects will be redirected to customer experience innovations.“
– Gartner
The fact is that every disruptive... -
Service Level Agreements (SLA)
Hey everyone
Being an IT company, I've now been asked by a client to draw up a service level agreement between my company and theirs. Basically... -
You're right!
Ever though - really thought - about how you respond to an unhappy customer?
Read the article (link above), it is worth... -
iBurst's new packages and migration fees
iBurst recently introduced new packages, which offer a much better value than the previous packages.
Now there are three interesting things...