ABSA overcharges for ATM deposits

[Dave A]

I am thinking of depositing R 100-00 every day into my and my wife's credit cards and make them work for every cent! That way I can ascertain if it is a system problem.

As frustrating as it is, I'd suggest try to keep perspective. No sense in beating yourself up like that if a normal deposit pattern can do the job without putting you much out of your way.

[Chrisjan B]

Thanks for that Dave! I did do it today to see if it is a system wide problem and on different accounts, also to see if it happens on the older type of ATM that still uses envelopes or only for the newer ATM (that I prefer using) where you put the money into a slot where it is counted and immediately credited.

[Chrisjan B]

A copy of an e-mail received today:

Dear Mr xxxxxx


Please take note that I did reverse the extra charges on your account. Also note that the change is scheduled for the 14 May 2011 with the new Software release and testing is still in progress.

Kind regards

xxxxxxxxxxxxxxxx
Relationship Manager
Management Centre
Absa Card

[Dave A]

Reading that, it looks like progress. But it also implies the overcharge problem is system wide

[tec0]

It has been my experience that ABSA is trying to do a lot lately and it is costing us more and more. I did a proper check on my funds going back 6 years. It took long but in total I am looking at a R2500 loss??? That is a lot of money, but the irregularities are literally scattered! They literally are pinching money on transfers, payments and debit orders. But the most interesting of all are the inconsistencies when it comes to speed point charges.

I would recommend a full check on ALL transactions from start to date. It is worth checking...

This is actually starting to become a nightmare...