Rant - Mercedes-Benz

[murdock]

Hopefully Merc are a little more customer conscious than Audi.

I had waterpump and cambelt changed on my TT about 2 years ago - 13k later Driving home the car sounded like it had a boost leak - stripped down the cover plates in the engine bay when I got home and found that they had forgotten to fit the boost pipe!! This was also late on a friday and I could only get hold of the dealership on monday, the DP's attitude was not what I would expect from a company like Audi so I lodged a complaint with Audi SA as well. I didn't get any freebies though, just an undertaking that if anything went wrong with the engine or turbo - Audi would cover the full cost of any repairs. Fortunately nothing went wrong.

I agree, let the head office know about the incident as well.

the result of telling the head office must be about as wise as taking your hamburger back and complaining or sending food back at a resturant ...chances are they will spit on it...rub it under their arms...stick it in their pants...i heard of worse things but dont want to spoil your breakfast especially if you have complained and just sent it back to the kitchen...thats why i would never send my food back... i get up leave the food on the table and walk out or just eat it and never go back...do you think your service is gona be better next time?

[wynn]

On the old 'Warriors' forum a similar problem was sorted by a 'SMS SWARM' where everybody on the forum sms'd the offending party and said things like "Fix the problem with XXX or I will tell all my friends to avoid your business" so post the cell number for the manager here and leave the rest to us!!

[murdock]

did it work...or was it as effective as an email petition?

[murdock]

On the old 'Warriors' forum a similar problem was sorted by a 'SMS SWARM' where everybody on the forum sms'd the offending party and said things like "Fix the problem with XXX or I will tell all my friends to avoid your business" so post the cell number for the manager here and leave the rest to us!!

why did the warriors forum close down?

[Justloadit]

why did the warriors forum close down?

Peter Carruthers decided to move on to other pastures which he felt were more financially rewarding. A new subscription forum with many of the old folks was started under the name of Business Masters

[wynn]

did it work...or was it as effective as an email petition?

If I remember correctly it was very effective, like the next day.