I just want to add something extra here:
A few years ago (about 8+) when clients needed email accounts setup, or databases created (to install Joomla or Wordpress, for example) the client had to phone / email us (hosting companies) and tell us what todo.
cPanel (and other control panels like Plesk, Webmin, Enkompass, DonNetPanel, HELM, etc) now allows the client todo this themselves. So it gets the same job done quicker and the client has more control over his hosting account.
in laymans terms, it help you to get back to running you business, instead of trying to manage the IT guys

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