Windows head technician

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  • ians
    Diamond Member

    • Apr 2010
    • 3943

    #1

    Windows head technician

    I get a call just now from a guy calling himself Edward Jonson, he tells me he is the head technician for Microsoft windows , from a number number 001800180200. when I asked him his name and contact number he gave me another number, 031-5000456 and tells me it is Microsoft head office number in the USA, sounds like a Durban number to me. He has an Indian/Pakistan accent.

    He informs me that someone is hacking into my computer and downloading malicious software, he ask me how old my computer is and what virus protection program iam using, then the thing that got me suspicious ...am I running windows software on my PC, in one breathe he tells me that they have detected someone hacking into my windows PC, then asks me if I am running windows.

    So I play along and he tells me to log onto my PC and and press the windows button and r together, so I say yes he ask me what I can see, so I tell him, then he tells me to type a name, which I don't do because surely he doesn't think I am that stupid, but I say yes again then he ask me what I see on my screen, so I tell him "idiot", he doesn't understand, so I tell him again I can see idiot on my screen. So he tells me to type the word again, so I tell him ok, he then ask what I can see on the screen, so I tell him idiot again, he sounds very confused, so I tell him there is nothing on my screen because I am not at my computer but I will write everything down that he is telling me and give it to my computer support company to get one of their technician to follow the procedure, click the phone goes dead.

    So who knows what all this is about and how many people are getting conned like this, because surely the head technician at Microsoft in the USA doesn't have time to call every person in the world with a virus on their computer.

    I am just interested to know what they are trying to achieve, maybe one of the smart techs on this forum can tell me what this is all about.

    What concerns me is he read out all my personal details full name, telephone numbers, physical address, just shows how open we are on the internet to too many things.
    Comments are based on opinion...not always facts....that's why people use an alias.
  • adrianh
    Diamond Member

    • Mar 2010
    • 6328

    #2
    You are being scammed!

    Comment

    • AndyD
      Diamond Member

      • Jan 2010
      • 4946

      #3
      The try to con you into installing a remote desktop type application similar to teamviewer. This gives them access to you PC and probably your entire network From there on it's sunshine all the way as far as they're concerned, personal documents, bank details, business records....you name it. On top of that they'll probably try extort money out of you so you can access your PC again. If it were me I'd give you access back for free and leave you with a rootkit so I could come back in six months for an encore.....but hey, that's just me. Maybe the scammers aren't that evil.
      _______________________________________________

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      Comment

      • ians
        Diamond Member

        • Apr 2010
        • 3943

        #4
        I know that, that is why when Mr Jonson asked what I could see on my screen, I told him idiot because I wasn't looking at my computer screen.

        I am curious to know what they are trying to achieve and why windows + r button together, then typing in whatever it was he was trying to get me to type, I was just having fun with him. He sounded quite convincing, but got a little frustrated when he realised I was messing with him, suddenly the phone went click.
        Comments are based on opinion...not always facts....that's why people use an alias.

        Comment

        • ians
          Diamond Member

          • Apr 2010
          • 3943

          #5
          I wonder how many people get caught?
          Comments are based on opinion...not always facts....that's why people use an alias.

          Comment

          • AndyD
            Diamond Member

            • Jan 2010
            • 4946

            #6
            Windows + r is just the shortcut to open a run box. He would have told you to type something into the run box to execute an application
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            Comment

            • ians
              Diamond Member

              • Apr 2010
              • 3943

              #7
              what concerns me is that he has all my personal details, for all I know the spam that you receive could already be the application, they just need you to activate it.

              So any tips on safe programs to download and clean up, I know my netbook got some sort of spyware and a virus, the computer company where I bought it loaded program which ran for 3 hours trying to lean it out, it has never been the same.
              Comments are based on opinion...not always facts....that's why people use an alias.

              Comment

              • AndyD
                Diamond Member

                • Jan 2010
                • 4946

                #8
                Just install AVG free antivirus, update the signatures and let it do it's thing. I'm sure others will also have a favourite antivirus but whichever one you choose you'll obviously need around 100megs of bandwidth to download it and maybe another 20-30 megs for updates.

                If you suspect a rootkit you may be better grabbing a copy of Hirens Boot Disk and running the utilities on that. It's more effective to check for nasties before boot-up and before anything loads in volatile or high memory.
                _______________________________________________

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                Comment

                • Chrisjan B
                  Gold Member

                  • Dec 2007
                  • 610

                  #9

                  BOVER Technologies
                  - computer sales and TeamViewer support
                  Elmine Botha Freelance Photographer - Photographer/ Videographer

                  Comment

                  • ians
                    Diamond Member

                    • Apr 2010
                    • 3943

                    #10
                    Yip same thing Chris, I did have some fun but I must say I feel for the people who get caught. Some will say surely you are not that stupid and all the rest, but not everyone is sitting waiting for scammers. The manner it which they do it, sounds so real. They refer to you by name they give you your physical address contact details the works.

                    Technology has its ups and down, one of the downs is having everyone in the world having access to all your personal details, cameras on your PC and phones, satellites watching your every move, people reading all your emails and looking at personal pics you are sending of yourself and family, just the chip in your body and we are pretty much robots, and as for millions you win everyday in the sms and emails it is just becoming a joke.

                    That time has come again to change my phone number and email address, this time I am gona have a number for family and customers and a another number which I give to banks, insurance companies or any registrations for what ever.
                    Comments are based on opinion...not always facts....that's why people use an alias.

                    Comment

                    • sterne.law@gmail.com
                      Platinum Member

                      • Oct 2009
                      • 1332

                      #11
                      On the sounding so real etc, etc,
                      Try watch a program called Real Hustle, they show how various cons/scams are pulled.
                      Almost all are based on getting confidence and trust to look authentic.
                      Anthony Sterne

                      www.acumenholdings.co.za
                      DISCLAIMER The above is merely a comment in discussion form and an open public arena. It does not constitute a legal opinion or professional advice in any manner or form.

                      Comment

                      • ians
                        Diamond Member

                        • Apr 2010
                        • 3943

                        #12
                        The problem is you have to be on your toes all the time, there are a things I have learnt from these scammers, if you suspect anything, the first thing you do is ask for a contact number and tell them you will call them back, hopefully the phone will go dead, if they give you a number call it while you have them on the line.

                        The other thing I have noticed is they ask stupid question like the call from the bank the other day, I am busy opening an account at the bank so I was expecting a call from them, but one of the calls was a scam, and he called me by my name but them asked me if I had an existing account with standard bank, so my response was, if you are calling from the bank why are you asking me that question and put down the phone.

                        I bought a new vehicle, never asked for insurance because I have my own broker, now I get 10 sms a day with companies trying to sell insurance and people calling my number to sell me insurance.

                        It is a battle field out there trying to filter through what is crap and not.
                        Comments are based on opinion...not always facts....that's why people use an alias.

                        Comment

                        • ians
                          Diamond Member

                          • Apr 2010
                          • 3943

                          #13
                          I forgot to mention if you have find me or any other location detection on your phone people can watch your every move. If you where smart criminal, that's what you would be doing is monitoring people movements before you hit the house, or in the case of women and children, you could follow them and get a pattern of movements, just too easy.
                          Comments are based on opinion...not always facts....that's why people use an alias.

                          Comment

                          • ians
                            Diamond Member

                            • Apr 2010
                            • 3943

                            #14
                            I got another call today informing me that I have people downloading software which my computer virus protection cannot detect, so I get a number and and call it while he is on the line, it works this time there is a lady who answers the phone Microsoft SA good day, so I asked to speak to the head chief technical person so she put me through, she also gave me an address 3012 William Nicol drive Brynstan, so I google the address and guess what it is Microsoft south Africa.




                            this is not the real one!!!! the +27 119905000 number only works while they run the scam.

                            Address
                            Microsoft Bryanston Office
                            3012 William Nicol Drive
                            Bryanston
                            Johannesburg
                            2191
                            Name: Fleishman-Hillard | Andrea Slater
                            Phone: 0860 2255 67 (CALL MS) | +27 11 990 5000
                            Fax: +27 11 361 7004
                            Email: mssa@fleishman.co.za


                            if you type in contact number for Microsoft SA the number above will come up, the only difference between the official Microsoft and this page is the 011 9905000 number only works while they are trying to scam you, as soon as you put down the phone and try it again it indicates there is such number, and when the lady answers the phone she indicates that she will put you through for technical support.

                            when you call the real Microsoft number the lady tells you it must be a scam because there is no technical support





                            South Africa


                            Microsoft South Africa Home Page


                            3012 William Nicol Drive
                            Bryanston
                            Johannesburg
                            2191
                            PO Box 5817
                            Rivonia
                            2128



                            Switchboard (Not for Technical Support): +27 11 361 9000
                            Fax: +27 (11) 361 7004
                            Microsoft Customer Care Center:
                            0860 2255 67



                            E-mail: mssatalk@microsoft.com



                            Microsoft South Africa Product Support

                            They are getting smarter, I told the person that I am running Ubuntu so I don't understand how he got my number, that really throws a spanner in the works, and tell him there is no windows logo on your keyboard that blows them completely out the water, because they don't know how else to carry on with the scam.
                            Comments are based on opinion...not always facts....that's why people use an alias.

                            Comment

                            • tec0
                              Diamond Member

                              • Jun 2009
                              • 4624

                              #15
                              Unfortunately our telecommunications industry isn’t a big help as you need all kinds of paperwork before they will even consider tracing the call. Secondly my thinking is that there is something on your computer that doesn’t belong there.

                              A program activated by pressing of these two keys but that too doesn’t sound right to me surly they can just start there program in TSR when your computer starts up. So my thinking moves towards someone that may not know much about preboot and services part of the system as both can be used to activate software without any human intervention.

                              I would recommend you do a scan of your system.

                              The second part is your private information. I too had a phone call that demanded to speak to the primary computer user. I asked him who he was and where he got my info from. I never got an answer but I have a sneaky suspicion that it might be the people that have access to real accounts that sell this info.

                              I will not name the store but I know for a fact that some employees will collect files make duplicates and sell them for R100 a pop.
                              peace is a state of mind
                              Disclaimer: everything written by me can be considered as fictional.

                              Comment

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