Petrol price increase

[adrianh]

So tell me, if you are unhappy with the meal you receive from KFC are you going to go cook the chicken in the kitchen? If you unhappy with the service you get from Vodacom are you going to become their MD? If you take your car for a servicenand they forget to tighten 5he brake caliper are you going to become a mechanic and fix the car yourself? If the teacher at school is nasty to your little suzy are you going to become a teacher?

The argument that you put forward does not make sense, if we pay for a service and the service is poor then we have a right (no, a duty) to complain. Each person chooses their career and they charge a salary to be compensated for doing that chosen task. They should be told when they are doing it badly and if they are incapable of doing it properly then they should be doing something else.

I do not accept the argument that I should either keep quiet or accept mediocrity and I refuse to do so - if the food is bad then I complain and send it back - I paid for it and I want my pound of flesh. If you want to accept an overcooked meal and quietly eat it in the corner or help the chef to cook, that's your choice, I sure as hell ain't going to do it.

My customers $h1t on me when my service is poor, I don't berate them for feeling that way, I try to see my service through their eyes and learn from it. At the end of the day, the customer couldn't care less about my problems, my fears or my dreams, they care about the service that they pay for. If the service is $h1t then it is so, I accept it, apologize, learn from it and try harder next time. It is no different for the police, we complain when we feel that the service is not up to standard.

[Nickolai Naydenov]

Adrian, as you said when your food is not good you return it, when you have a problem you speak to your mechanic, then of you have an issue with the police speak to the relevant people, escalate your concerns and keep on pressing on them! Otherwise stick to ADT and when you have issues call them let them resolve any oroblems you might have. You can acheive anything as long as you want to!

[Blurock]

I agree that poor service should never be rewarded. Never accept poor service, but it does not help to moan to the underling. Find out who the manager is and give him s#!t.

There are too many unqualified managers in our system. They give poor instructions that are not understood by staff. They do not train their staff, but expect excellent results. They hire unqualified, cheap labour, but expect them to be just as productive as people with certificates and training. All to squeeze another cent...

I have sympathy for some of the police officers who give excellent service and see it as their calling to protect us. Unfortunately their efforts are undone by their management and the lazy sods that see it only as a job. The police force is going exactly the same way as the army. The good guys are being forced out and the crooks are taking over. Case in point the Selebi's and other criminals in high places.

[Phil Cooper]

Adrian

I think it is important that the opposite should also apply.

If you are going to gripe about bad service, you should also praise good service!

[Blurock]

Adrian

I think it is important that the opposite should also apply.

If you are going to gripe about bad service, you should also praise good service!

Agreed. Praise for good service will enhance commitment to effort and performance. It generates energy and encourage an internal locus of control.

So do give praise where praise is due, and don't forget to tip the waitron if you are impressed with her service.