efiling and windows problem

[marchant]

Has anyone noticed any recent issues with efiling?

Most of the staff here get black screens when trying to open any returns etc (right clicking confirms its flash).

I have updated everyone's adobe flash and pdf, those using chrome disable plugin, checked in firefox that everyone's default application for opening forms is Adobe Reader(firefox), tried clearing their cache with CCleaner, and tested between IE, Chrome and Firefox.

What I have noticed is that they have to open and close their returns 2-3 times before it starts working in flash or jumps over to adobe pdf.

[Christel]

Sorry Marchant, can't help you here. I submit a number of emp201's every month and besides that the website is very slow... i don't have any errors to report. Hope you get the solution soon!

[gabrielleb]

so I am trying to pay vat today and internet explorer is being used .....all of a sudden I can now not open my vat 201 via my efiling profile and have never had a problem before. tried another computer ...same problem..... then tried google chrome browser and it opens the form......what on earth is going on at sars. if it wasn't for this forum I would never be able solve any of THEIR problems. sooooo mad. call centre is hopeless and can never help

[Dave A]

.....all of a sudden I can now not open my vat 201 via my efiling profile and have never had a problem before.

I had the same problem with filing a VAT return last month - and solved it the same way you did BTW. However, my recent EMP201 filing went fine on IE

Mind you, it's not the only "web page" I've had similar problems with in the last 30 days or so. IE seems to have changed something fairly significant... just not sure what.

Anyhow, the workaround for now until the IT boffs work it out would seem to be - use another web browser.

[Mike C]

I have been using Firefox and had no problems until today. Submitted a VAT201 without hassles but when I needed to submit documents for a review it would not upload. I tried three times. Then logged on using Internet Explorer and "viola" ... problem solved!

[gabrielleb]

it seems that emp201 forms are fine because they open with acrobat reader but the vat forms are using flash player for some reason and according to sars they are "migrating" over to using flash player........ IE wont open the form so I tried a another computer that had google chrome on and it opens fine.guess I will just have to download it on mine and/or firefox just incase they don't sort the problem. It's just awful frustrating when you have to take an hour to do something that woulda have taken 5 minutes. Its just like sars easyfile.....not so easy and if it wasn't for this forum , I would never have got anywhere in the past! actually I checked that software too and its all of a sudden giving error 3138 but I found a fix here for it and now its working too.(well at the moment , that is ....)I don't feel they do much testing there and the call centre is just a waste of time.very sad....

[gabrielleb]

ha ! you see what I mean Mike! no one browser seems to work for sars.... you have to have a couple of different ones . it doesn't quite make sense to me. Trial and error,trial and error......too much wasted time when we are all so busy! grrrrr

[Wildsniper911]

I only use Chrome these days (so far the best browser for me), if anyone has a problem opening Assessments and statement of accounts in chrome, do the following:
1. type in the searchbar in the browser: aboutlugins
2. It will give you list of plugins installed on the browser, now search for Chrome PDF Viewer click on the "Enable" to disable Chrome PDF viewer (It will be then greyed out)
3. Look for the Adobe Reader plugin, make sure it is enabled, that's it, from there on you'll be able to do everything with Chrome on SARS e-filing.

Hope this helped

[Dave A]

I only use Chrome these days (so far the best browser for me), if anyone has a problem opening Assessments and statement of accounts in chrome, do the following:

Aah - that explains why Chrome didn't work for me when (trying) to file a VAT201 last week.

The IE problem with opening VAT201's is still there. Ended up getting the job done in Firefox.

[gabrielleb]

sigh - sadly its still not working with IE...... just have to run a few browsers I guess